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ntsg to roll out new online ticketing system for support clients - Friday 29, September 2006
This module enables the creation of unlimited customer web users (multiple users can even be defined for each customer/account). Using a browser, your customers will be able to login to Commit remotely and view data which is relevant to them, including open Tickets, closed Tickets and scheduled technician visits. Customers can also log new tickets which will automatically receive a ticket number and enter the Received Tickets queue in Commit.
You can receive email alerts whenever a customer creates a new ticket, or updates an old one, via the Commit Web Interface.
Commit Web Interface is a simple, clear and easy to understand interface. Your staff and customers will quickly feel comfortable with the program with a minimum of training.
For more information about our services call us (02)9609 4900 or email us here.
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