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IT Consulting
ntsg’s Microsoft Certified (MCSE) consultants provide services to assist organisations with initial design, ongoing provision, implementation and maintenance of your IT systems.
As technology rapidly changes, businesses are faced with continuous upgrades and enhancements in their computer environments. Our consultants will provide insights into cost effective approaches that will allow your information network to grow along with your business.
Consulting strategies include:
- Review customers’ network to determine whether it is running at peak performance
- Evaluation of entire IT environment – provide recommendations of leading edge tools & technologies to maximise network operations
- IT environment planning
- Architecture & design of Windows client and Server environments
- Network security strategy
- Product, brand, model identification & selection
- Solutions for upgrades and relocations
ntsg’s computer consulting services are available for as-needed help, for specific new projects, or for ongoing support.
Technical Support
After Sales Support
After sales support is an essential component of a services based organisation, particularly in the maintenance of any computer system or network.
Our technical support is available to answer most IT related queries and questions from 9:00am to 5:00pm Monday to Friday.
On-Site
ntsg has a strong team of experienced, Microsoft certified technicians and engineers who provide onsite technical services in the Sydney metropolitan region.
Phone & Online Support
When you need to talk to a technical expert, call ntsg for fast, efficient assistance with any IT issues. In the vast majority of cases your IT problems/queries can be resolved over the phone or online or can be escalated to onsite services where necessary.
Support Agreements
ntsg’s Support Agreements are a cost effective solution to maintaining, servicing and securing your integrated IT environment.
ntsg’s flexible & customised Support Agreements are available to our clients usually after the first warranty year of purchasing hardware and network services from us. The Support Agreements include on-demand troubleshooting or pre-scheduled maintenance plus extensive phone support.
Pre paid Support Agreements provide clients with:
- Priority response
- Discounted rates
- Reduced administration
- Unlimited technical phone support
- Parts and labour costs for repairs/services
- Travel costs (if a query necessitates a site visit)
- Hardware replacement during offsite repair (where feasible)
- IT consulting
Our support clients also have the added benefit of discounted ‘service rates’ for additional tasks, modifications or upgrades performed outside the Support Agreement.
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